Choose a path
Help for the moments that matter.
Server & deployment
Issues with access, networking, re-imaging, or getting your lab online.
Get server helpReport an issue
Tell us about abuse, a security concern, or an unexpected service problem.
Report an issueTypical response time: within one business dayInclude your account email, server name, and a short description so we can move quickly.
Quick answers
Frequently asked questions.
How do I contact support?
Email support@zunx.cloud with the issue type in the subject. We will reply to the email associated with your account.
What should I include in a support request?
Include your account email, server name, what you expected to happen, what happened instead, and any relevant error message. Never send passwords or private keys.
Can I reset my server if I break something?
Yes. Our instant re-imaging feature lets you return a server to a clean state. Export anything important first, because re-imaging removes the existing server data.
How do I cancel my plan?
Send a cancellation request from your account email before the next renewal date. We will confirm the request and explain what happens to your active server and data.