Information we collect
We collect only the information needed to provide and improve your ZunoX Cloud account and services.
- Account information: your name, email address, and login details when you create an account.
- Billing information: payment and billing details, processed securely by our payment provider. We do not store full card numbers.
- Service information: server configuration, usage metrics, support requests, and technical logs such as IP addresses and timestamps.
- Information you provide: anything you choose to send us through support or feedback channels.
How we use your information
Your information helps us operate ZunoX Cloud reliably and keep your account secure. We use it to:
- create and manage your account, subscriptions, and virtual servers;
- process payments, provide support, and send important service messages;
- monitor performance, prevent abuse, and protect our infrastructure;
- understand how the service is used so we can improve it; and
- meet legal, regulatory, and contractual obligations.
When we share information
We do not sell your personal information. We share it only when necessary to run ZunoX Cloud, respond to a legal request, or protect our users and service.
Trusted providers may process information on our behalf for payments, infrastructure, email delivery, analytics, and customer support. They may use your information only to provide those services and must protect it appropriately.
Security & retention
We use administrative, technical, and physical safeguards designed to protect your information from unauthorized access, loss, or misuse. No online service can guarantee absolute security, but we continuously review and improve our protections.
We retain information for as long as your account is active or as needed to provide services, resolve disputes, enforce agreements, and meet legal requirements. When it is no longer needed, we delete or anonymize it where practical.
Your choices and rights
Depending on where you live, you may have the right to access, correct, export, or delete your personal information. You can also object to certain processing or withdraw consent where applicable.
To make a request, contact us using the details below. We may need to verify your identity before processing your request. You can unsubscribe from non-essential emails at any time using the link in the message.
Contact us
Questions about this policy or the way we handle your information? Our team is here to help.